from 20 Mbps
NOW @ MAX UP TO
Mbps
from 50 Mbps
NOW @ MAX UP TO
Mbps
from 30 Mbps
NOW @ MAX UP TO
Mbps
from 100 Mbps
NOW @ MAX UP TO
Mbps
TECHNICAL INFO FOR NERDS
LOCATIONS
We are working to bring high speed WiFi to Residential Buildings in and outside Metro Manila. Check from the list below to see if Woofy is already available in your area.
CONTACT US
Whether you’re thinking of availing of a Woofy Plan or you’re a current subscriber. We’re here to answer any concern.
FAQs
Whether you’re thinking of availing of a Woofy Plan or you’re a current subscriber. We’re here to answer any concern.
The Woofy account enables you to do the following:
To create an account, follow the steps below:
To add funds to your Woofy account, use any of the following payment channels:
Please note that there is a ₱10 fee per transaction. If you want to top up ₱1,000, you need to pay ₱1,010.
When a transaction is successful, you will be notified via SMS or email and the amount will be reflected in your Woofy account within 1-2 minutes. You may verify also by logging in to the Woofy portal then check on the recent transaction under Account tab.
Yes. Below is the minimum amount required per payment channel:
Yes. Below is the transaction fee per payment channel.
Yes. To transfer fund to another Woofy account, just go to the Woofy Portal transfer section then indicate the target subscriber id or mobile number and the amount you want to transfer.
Yes. Below is the transaction fee per payment channel.
To make sure your Woofy account will always have active subscription, you can enable Auto Renew feature to automatically renew your subscription plans. Your Woofy account must have a sufficient fund balance to process the renewal of subscription plan.
To enable Auto Renew feature, login to Woofy Portal then turn on the Auto Renew button located in the Home tab.
When your account has valid subscription already, other family members will just need to connect to the Woofy WiFi in your condo unit to access the internet. Only one account is needed per condo unit.
You may also change the SSID and passphrase of your WiFi AP to increase the security of your WiFi connection.
To purchase a Woofy subscription plan, you need to login to Woofy Portal then go to the Home section, choose a plan then click “Buy”. Note: Please make sure you have enough funds in your Woofy Account.
You may download a copy of your official receipt by following the steps below:
When the subscription plan expires, the system will automatically terminate your plan and you will no longer be able to access the internet.
No.
Yes, depending on the subscription plan, the system may extend the expiration date or suspend the current the plan for later use.
No, our subscription plans are unlimited. That means you can use the service any way you want without worrying about your usage.
Our plan is a time based subscription so whether you use the service or not, the fee is the same. You may purchase 1 week, 1 month, 3 month, 6 month or 1 year packages. Enjoy bigger savings with our longer plans.
Yes, you can purchase and activate subscription plan even if you are using other internet service providers.
There is no limit, but the service is optimized for 5 to 6 simultaneous users per Woofy connection. This includes the simultaneous use of Smart TV's , computers, mobile phones, tablets, etc., on the Woofy connection. Exceeding the recommended limit will result in slowdown.
The Unli Woofy Plan is an entry-level package that is suitable for regular web browsing and watching HD streaming videos.
The ADVANTAGE, ELITE and PRESTIGE Plans provide higher bandwidth and better latency than our already excellent standard Unli Woofy Plans. The additional capacity allows more simultaneous users to watch streaming video and also improves your online gaming and "work from home" experience because of its better latency performance. These Plans "pre-empt" your current plan. If you have an existing plan and you purchase and activate a higher plan, your bandwidth capacity and latency performance will be increased in real time. Your current plan will be suspended for later use.
Only Woofy gives you this ability to upgrade and downgrade your plan when you need it.
I am currently subscribed to an Unli Woofy package, can I purchase PRESTIGE / ELITE / ADVANTAGE plan?
Yes, you can purchase PRESTIGE / ELITE / ADVANTAGE Plan anytime you want. Once you activate your PRESTIGE / ELITE / ADVANTAGE plan, your current subscription will be suspended. You can activate your suspended Unli Woofy Plan anytime to save the remaining unused PRESTIGE / ELITE / ADVANTAGE plan for when you need it more.
When a plan is suspended, the prepaid usage counter stops. This means that the remaining usage in your current plan is saved and you will not lose a single second of unused time credits. You may also manually activate a suspended plan anytime you want. When you do this, the suspended plan will be activated, and the current active plan will be suspended.
No! To ensure you never lose your Internet access, if you have an unused Woofy plan, and your current active plan expires, your oldest suspended plan will automatically resume. We recommend you always have an Unli Woofy plan on standby in case you forget to purchase a prepaid Woofy package. So, you will always have a high performance, unlimited broadband internet connection.
If you don't have internet access, please follow the basic guidelines below in troubleshooting:
Woofy Support can be reached thru:
Viber: Click Here.
Email: support@woofy.com.ph.
SMS: 0906-3224216 (Text ONLY).
Yes, the WiFi AP/Router has a built-in 4 ethernet ports.
Yes, we will give you a 1-day connection credit for every day or fraction of a day of downtime. For example, if you were not able to use our service for 3 hours due to any technical issues, we will give you 1-day credit.